LVNG | Legal regulations

Privacy Policy

Welcome to our website, LVNG.io (the "Website"). This privacy policy (the "Policy") sets out how LVNG.io collects, uses, and protects any personal data that you provide when using our Website. By using our Website, you consent to the collection, use, and protection of your personal data in accordance with this Policy.

Types of Data We Collect

We may collect the following types of personal data from you when you use our Website:

Contact information, such as your name, email address, and telephone number
Demographic information, such as your address and date of birth
Financial information, such as your bank account or credit card information
Information about your browsing habits on our Website, including your IP address and cookie data

Purpose of Collection

The personal data we collect from you is used for the following purposes:

To provide you with the services and products offered on our Website*
To process your transactions and to send you confirmations and updates related to your transaction*
To send you promotional materials and other marketing communications that may be of interest to you, such as information about new properties or services
To improve our Website and to ensure that it meets your needs
To protect our Website from fraud and unauthorized access

Your Rights

You have the following rights with respect to your personal data:

The right to access your personal data
The right to correct your personal data
The right to delete your personal data
The right to object to the processing of your personal data
The right to withdraw your consent to the processing of your personal data

If you wish to exercise any of these rights, please contact us.

Security

We take the protection of your personal data seriously and have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss.

Changes to This Policy

We may update this Policy from time to time to reflect any changes to our data collection, use, and protection practices. We will notify you of any changes by posting the new Policy on our Website.

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Terms & Conditions

Welcome to our website, LVNG.io (the "Website"). By accessing and using our Website, you agree to be bound by the following terms and conditions (the "Terms"). If you do not agree to these Terms, you should not use our Website.
The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
Our Website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.
Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense.
From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of Poland.

Data Retention Policy

At LVNG.io, we are committed to protecting the privacy and security of our customers' personal data. As part of this commitment, we have implemented the following data retention policy:

We will retain personal data only for as long as is necessary to fulfill the purpose for which it was collected.
Once the personal data is no longer needed, we will delete or anonymize it in a secure manner.
We regularly review and update our retention periods for personal data based on legal and regulatory requirements, industry standards, and our business needs.

Please note that in some cases, we may be required by law to retain certain personal data for a specific period of time. In these cases, we will comply with all legal and regulatory requirements.

If you have any questions about our data retention policy or would like to request that your personal data be deleted or anonymized, please contact us.

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Cookie Policy

Our Website uses cookies to improve your browsing experience and to collect data about your browsing habits.

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are used to remember your preferences and to track your browsing habits, such as which pages you visit and how long you spend on the Website.

We use the following types of cookies on our Website:

Session cookies, which are temporary cookies that are deleted when you close your browser
Persistent cookies, which remain on your computer or mobile device until they expire or you delete them

You can manage or disable cookies by adjusting your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our Website.

By using our Website, you consent to our use of cookies in accordance with this cookie notice.

GDPR Approval

We are committed to protecting the personal data of individuals in accordance with the General Data Protection Regulation (GDPR). We have implemented appropriate technical and organizational measures to ensure that we meet the requirements of the GDPR, including:

Obtaining explicit consent from individuals before collecting or processing their personal data
Providing individuals with clear and concise information about how their data is being used, and who it is being shared with
Allowing individuals to access and control their personal data, including the right to request that their data be corrected or deleted
Implementing appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or loss
Notifying the appropriate authorities and individuals in the event of a data breach

We are also committed to working with any individual to resolve any complaints or concerns that they may have about our data protection practices. If you have any questions or concerns about our GDPR compliance, please contact us.

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General Terms of Sale of LVNG P.S.A.

The purpose of these general terms and conditions (hereinafter referred to as "GTS") is to define the rules, based on which the sale and/or delivery of products (hereinafter referred to as "Goods"), offered for sale by LVNG P. S.A. with its registered office in 00-020 Warsaw, 2/31 Chmielna St., registered in the Register of Entrepreneurs of the National Court Register, kept by the District Court for the Capital City of Warsaw under the number: 0001053886, (hereinafter referred to as "LVNG").

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Detailed regulations in this regard will be specified by the Parties in the relevant order.

§1 Subject matter of GTS

Within the framework of the GTS and on the terms set forth therein, LVNG undertakes to sell and/or deliver to the Counterparty the Goods specified in the order agreed upon by LVNG and the Counterparty, at the time and price indicated therein, and the Counterparty undertakes to take delivery of the ordered Goods and pay the price due.
The delivery dates of the Goods, the terms and conditions of individual deliveries and the LVNG receivables to which they are entitled shall be specified by the Parties in each case in the order.
Delivery (acceptance) of the Goods shall take place at the time agreed by the Parties each time, but no later than within 7 days from the date of notification by LVNG to the Contracting Party of its readiness to accept the Goods, under pain of payment by the Contracting Party to LVNG of the contractual penalty referred to in 5 paragraph 1 item b of the GTS.
The net price specified in the Order shall apply to the Goods.

§2 Rules for placing and confirming an order

The Order shall be understood as:
- order placed by the Contractor for the Goods specified in the catalog;
- order placed by the Contractor for Goods that are not specified in the catalog, for which an individual offer will be prepared by LVNG for the Contractor, which requires confirmation of its execution by the Contractor.
Any refusal of LVNG to execute an order does not require justification. In the situation of an order referred to in § 2 (1) (2) of the GTS, LVNG's preparation of an individual offer for the Contractor shall be deemed as readiness for its execution

§3 Contractor's Obligations

By accepting the terms of the Order, the Contractor simultaneously accepts the GTS and undertakes to:

Absolutely maintain commercial secrecy, which shall be understood as, in particular, information regarding the content of the Order, LVNG's organizational structure, rules of financial settlements in force between the Parties and other issues related to the production and distribution of Goods made available to the Contracting Party, not previously made public.
Refrain from any activities that could negatively affect LVNG's image.
To receive the ordered Goods and pay the price on time.
Immediately inform LVNG of any circumstances that have or may have an impact on the proper execution of the Order.

§4 Fulfilment of Orders by LVNG and Collection of Goods.

Manufacturing of the Goods ordered by the Contractor shall be carried out in accordance with the technological documentation held by LVNG (technical specifications, etc.). All LVNG Goods are manufactured in accordance with the quality system developed by LVNG, which is based on ISO:9001- 2008.
Deliveries of Goods shall be made on the basis of joint arrangements. The Contracting Party shall bear the risk and costs associated with the unloading of the Goods.
The Contractor is obliged to pick up the Goods and unload them at the destination on the day of delivery. In the case of delivery (transport) carried out by LVNG, the Contractor is obliged to unload the car with the Goods within 2 hours from the arrival of the car at the destination. If the Contracting Party fails to unload within the time indicated above, it shall bear the cost of the car's demurrage, at the carrier's rate. The Contracting Party has the right, with the consent of LVNG and the carrier, to indicate an additional alternative place for unloading the car. Any additional costs associated with the delivery of the Goods to the alternative unloading location shall be borne by the Contracting Party.
Delivery of the Goods shall be confirmed by the Contracting Party (or persons authorized by it) in the delivery documents submitted by LVNG.
Persons authorized by the Contracting Party to confirm the delivery of the Goods in the delivery documents shall be understood as persons authorized by the Contracting Party to receive a given delivery. The Contracting Party is obliged to inform LVNG in advance about the persons authorized to receive and confirm a given delivery of Goods. The authorized persons will be obliged to confirm their identity at any request of LVNG representatives actually delivering the Goods, in particular, by showing relevant documents with a photograph. In case of doubts about the identity of authorized persons, which shall be understood, in particular, by their failure or refusal to show relevant documents, LVNG representatives shall be entitled to refuse to deliver the Goods to them. LVNG's refusal to release the Goods for the aforementioned reason shall be tantamount to the Contractor's delay in taking delivery of the Goods, to which 5 paragraph 1 item b of the GTS shall apply.
If the GTS does not provide otherwise, any complaints of the Goods will be reported by the Contracting Party when signing the delivery (acceptance) documents. LVNG's liability to the Contracting Party under warranty for defects in the Goods is limited to the value of the Goods in which the defects were found.
LVNG shall not be liable for any defects (faults) in the Goods (e.g., inability to use the Goods in a particular layout, investment, etc.) if such defects (faults) arose as a result of LVNG's performance of the Goods based on technical specifications, technical documentation, or other guidelines binding on LVNG provided by the Contractor.

§5 Contractor's Liability

The contractor will be obliged to pay a contractual penalty to LVNG:
- in case of withdrawal from the Order - in the amount of 85% of the gross price of the Order,
- in the event of the Contractor's delay in taking delivery of the Goods - in the amount of 0.8% of the gross Order price for each day of delay,
- in case of disclosure to an unauthorized third party of information constituting a trade secret within the meaning of GTS - in the amount of PLN 200,000.00 for each violation.
LVNG reserves the right to claim damages exceeding the amount of the reserved contractual penalties.

§6 Invoice and payment

Invoices will be issued by LVNG in Polish currency (Polish Zloty) or in Euro.
Invoices shall be delivered to the Contracting Party together with the delivery (acceptance) of the Goods to which they refer, or sent to the Contracting Party no later than within 7 days from the date of a given delivery (given acceptance). The Contracting Party agrees to receive invoices electronically to the e mail address indicated by the Contracting Party.
Payment of receivables covered by the invoice will be made by wire transfer, within 7 days from the date of receipt by the Contractor of the invoice to the LVNG bank account indicated on the delivered invoice, unless a different (shorter or longer) payment term is indicated on the invoice.
Ownership of the delivered Goods shall only pass to the Counterparty upon payment by the Counterparty of all amounts due to LVNG. In the event of LVNG's tacit consent to further resale of these Goods, the Counterparty shall in such case assign all claims against customers and/or third parties arising from such resale irrevocably to LVNG, and LVNG shall accept them. The Counterparty in such case is authorized to collect the receivables for LVNG. Furthermore, in such a situation, the Counterparty shall be jointly and severally liable with the aforementioned customers and/or third parties to LVNG for any liabilities arising from such resale.
In the event of seizure by third parties (seizure/lien, right of retention or similar), the Contractor is obliged to note that the Goods are subject to retention of title

§7 Complaint procedure

All complaints of the Goods will be made in accordance with the provisions of the GTS. Complaint notification should be made immediately after the discovery of a defect. However, in any case, the complaint notification may not be made later than within 7 days from the date of delivery (receipt) of the Goods.
The Contracting Party, at the time of completion of delivery of the Goods, in accordance with § 4 of the GTS, or their personal collection, undertakes to check each delivered (received) batch of Goods for quality, quantity and compliance with the Order.
LVNG reserves the right to consider the complaint by inspecting the complained Goods at their destination (or any other place indicated by the Contracting Party where the complained Goods are currently located). The Contracting Party is obliged to provide LVNG with all explanations necessary from the point of view of the complaint procedure, including the storage conditions of the complained Goods.
In the absence of written notification by the Contracting Party at the time of completion of delivery in the delivery documentation (or in the documentation of acceptance of the Goods) of any objections to the delivered (received) Goods, the Parties shall consider the delivery (acceptance) to have been duly made by LVNG. However, the above rule shall not apply to hidden defects of the delivered (received) Goods.
LVNG will consider the complaint within 14 days of receipt of the claim.
Delivery of the Goods free of defects will be made within 4 weeks from the date the complaint is considered legitimate by LVNG.
In the event that LVNG determines that the complaint is unfounded, or that it is impossible to process the complaint for reasons attributable to the Contractor, the costs of the complaint procedure will be paid by the Contractor.
In the event that LVNG partially recognizes the complaint as valid, the costs of the complaint procedure shall be charged to the Contractor on a pro rata basis depending on the extent to which the complaint is recognized as valid by LVNG.
Along with the complaint, the Counterparty will inform LVNG of the place of storage of the defective Goods. If the defectiveness of the Goods is confirmed by LVNG, and the Parties do not agree otherwise (e.g. as to the reduction of the existing price), LVNG will take back the Goods from the Contractor, and the day of such taking back will be the beginning of the period referred to in § 7 paragraph 7 of the GTS.
In the complaint application, the Contractor states:
- quantity and type of Goods complained of,
- defects detected,
- date and manner of discovery of the defect,
- presentation of delivery/acceptance documents.
A complaint that does not have all the information indicated above, or is submitted after the deadline, will be considered unfounded.

§ 8 Duration of GTS

The GTS shall apply to all Orders accepted by LVNG for execution as of April 1, 2024.

§ 9 Salvatory clause

If any of the provisions of the GTS is or becomes invalid or ineffective, this shall not affect the validity or effectiveness of the remaining provisions of the GTS. In such a case, the Parties shall be obliged to replace the ineffective or invalid provisions of the GTS with provisions that, in their content, will most closely correspond to the intended purposes of the GTS.

§ 10 Final provisions

For GTS, as well as for the settlement of any disputes arising on the background of contracts of sale and/or delivery concluded with the Contracting Parties, the Polish law shall be applicable. In the first instance, in matters not regulated in the GTS, the provisions of the Polish Civil Code shall apply.
Any disputes arising from sales and/or delivery contracts will be resolved by the common court of competent jurisdiction based in Warsaw.
Each Party shall promptly notify the other Party, respectively, of any change in the persons authorized to receive the Goods, make and sign statements on behalf of the Party, and change of address data, provided that, in the absence of such notification, statements made by the persons previously authorized and delivered to the previous address data shall be deemed properly made and delivered, respectively.

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